Refund Policy

At Quantum One, customer satisfaction is important to us. We aim to provide a clear and fair refund policy so you know exactly what to expect before making a purchase. Please review the terms below carefully.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused and in new condition
  • A refund request must be submitted within 90 days of delivery
  • The product must be returned in its original packaging, if applicable
  • All returns must be approved by our support team before being sent back

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us at support@quantumone.com with your order number and a brief explanation
  2. Wait for approval and return instructions (unapproved returns may not be accepted)
  3. Send the item back using a trackable shipping method
  4. Once we receive and inspect the return, the refund will be issued to the original payment method

Non-Refundable Items

Refunds will not be issued for:

  • Used, worn, or damaged items
  • Returns requested after the 30-day window
  • Items returned without prior approval or tracking information
  • Gift cards, promotional items, or bonus products (unless otherwise stated)

Shipping & Return Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
  • For orders that included free shipping, the original shipping cost may be deducted from the refund

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at support@quantumone.com. We will review the issue and offer a replacement or a full refund, including any applicable shipping costs.

Refund Processing Time

Refunds are typically processed within 5–10 business days after the returned item is received and inspected. Processing times may vary depending on your payment provider.

Policy Enforcement

We reserve the right to deny any refund request that does not meet the conditions outlined above. All refund decisions are final once the return has been reviewed.

Contact Us

If you have any questions regarding this Refund Policy, please contact us at:

📧 support@quantumone.com

Thank you for choosing Quantum One.